Your health and the health of our staff and other clients are paramount. Please do not attend your in-person appointment if you are unwell.
Contact us immediately if you are experiencing:
- Cold or flu symptoms (e.g., fever, cough, sore throat, chills, body aches, headache, runny nose, sneezing, muscle pain, nausea, loss of smell or taste) or any other contagious symptoms.
- Gastrointestinal symptoms (e.g., vomiting, diarrhoea).
- Other infectious conditions (e.g., conjunctivitis, Hand-Foot-Mouth disease).
- If you are awaiting results for a Flu or COVID test, or have been in contact with a confirmed case in the past 7 days.
Do not wait to see if your symptoms improve on the day. If you are unwell, please contact us promptly to discuss:
- Rescheduling your appointment: We’ll work with you to find a more suitable time once you’ve recovered.
- Converting to a telehealth session: If clinically appropriate, we may be able to conduct your session via secure video or phone call.
Attending In-Person While Unwell
If you attend an in-person appointment exhibiting symptoms of illness, our psychologist or administrative staff reserve the right to:
- Respectfully ask you to leave the premises if your presence poses a risk to the health of others.
- The full session fee will be charged for the missed or interrupted appointment. This falls under our standard cancellation policy for less than 2 full working days’ notice.
If your cancellation occurs with less than 2 working days’ notice, it will incur a 100% cancellation fee. Please refer to our Cancellation Policy: https://www.sprout-psychology.com.au/cancellation-policy，
