Telecoms
Think Digitally continue to upkeep critical platforms and internal systems.
Overview
Meet the customer
The challenge
When we took over from an existing development team, the online platform wasn’t finished – and needed a huge amount of optimisation. There were many separate, and siloed, internal systems and processes that needed to be analysed and understood on a global scale – all with limited documentation which created a complex handover.
We needed to act as streamlined as possible to connect new and legacy systems, allowing them to talk to one another. As well as manage a backlog of fix requests from both internal users and external clients.
The solution
After the handover and work undertaken to optimise the online platform, we took full control of all global software development operations for the client in the EMEA and USA regions. We collaborated with the existing in-house team to effectively facilitate the transition and onboarding process.
The result
Through collaboration, the client has successfully expanded and scaled their worldwide ecosystem for telecommunications operators, fostering growth and scalability.
As their software partner, we continue to deliver their core product. We work closely with their external customers, including global mobile and wireline operators, to achieve this.